Bogdan Andrei Sturzoiu

Hi all,

we're currently working on a reusable content feature that will help with this scenario.

Users will be able to define reusable blocks, that can be managed centrally and placed in different articles.

Hi all,

the team is working on this project right now, but we don't have a specific timeline at this time. We'll update the thread when we are certain we can commit to a date.

Thanks!

Hey Brad,

I'll make sure to share the feedback with the decision makers, it is indeed something people are concerned with.

Hi Kirsten,

not 100% sure at this point but it seems like it's going to be part of a bunch of Guide Enterprise features to be launched this year - so yes.

Hi everybody,

we'll soon start working on a feature that will help with this use case - albeit not exactly publishing the same article in different sections. We call it "Reusable content" and it's about articles sharing a block of content that is updated centrally. This means that articles placed in different sections will be kept in sync without the need to edit them individually. This is planned for a Q2 EAP.

Got it. That could actually be a use case for the scheduled publishing project we're preparing. I'll see if we can add this to the scope.

Hey there!

Article verification is in EAP now: https://support.zendesk.com/hc/en-us/community/topics/360000033507-Zendesk-Guide-EAP-Article-Verification-for-Guide-Enterprise (this covers content expiration).

We're also preparing an EAP for scheduled article publishing, should be out sometime in Q2.

Hey @Morgan,

having "Everyone" as the default user segment for everyone is probably not going to work - we'll just get complaints from the other half of the customer base :)

Instead, how about defaulting to the last used user segment? Then they would just need to change it the first time.

Hey there!

we moved the visibility permissions from section to article level. This also means that we had to take the more secure and restrictive path that will cover the most scenarios.

We also introduced bulk actions for changing visibility permissions, which makes it easier to mass update the Visible To from, say "Agents and managers" to "Everyone".

That being said, nothing is set in stone and we're looking to improve the new permissions system based on user feedback.

Hey everybody,

as mentioned above, we're aiming for an EAP in Q1 2019 for posting articles to multiple sections.