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Jonathan Delannoye
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Jonathan Delannoye ha commentato,
Commento nella community Feedback - Ticketing system (Support)
Thanks a lot for the workaround.
I send a +1 to have this criteria in the views. It would be very helpful to identify ticket with :
- 0 response -> To trigger alert to admin/supervisor about a ticket that has not been answered by an agent
- X responses -> sometimes a ticket with too much response means the problem is difficult to solve, so it would be good to define alert based on that criteria too.
Visualizza commento · Data ultimo post: 04 set 2018 · Jonathan Delannoye
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