Ricerche recenti
Nessuna ricerca recente

Romain
Data ingresso 15 apr 2021
·
Ultima attività 14 mag 2024
Seguiti
0
Follower
0
Attività totali
16
Voti
5
Abbonamenti
7
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Romain
Romain ha commentato,
Thanks, Sam Goulet!
I don't understand their logic, and I'll be looking at other ticketing solutions if Zendesk continues this non-sense.
Good luck :)
Visualizza commento · Data ultimo post: 22 giu 2023 · Romain
0
Follower
1
Voto
0
Commenti
Romain ha commentato,
Hi Zsa,
Thank you but I did read all articles related to this and my opinion is unchanged. When a LightAgent answers through regular Email, the comment should be public.
With the existing system, LightAgent have fewer permissions than regular users because they can't add a public note through regular email.
Visualizza commento · Data ultimo post: 09 mag 2023 · Romain
0
Follower
4
Voti
0
Commenti
Romain ha commentato,
If a coworker replies from their email to a ticket, the comment is public.
If this same coworker is a light agent and replies via their email the comment is private
What's the logic here? I really don't understand
Visualizza commento · Data ultimo post: 28 apr 2023 · Romain
0
Follower
0
Voti
0
Commenti
Romain ha commentato,
Hi everyone,
I'm using the Liquid Markup code displayed in the above post, and it works to display all comments. The issue I have is that, for the user in Outlook, all comments are listed without any delimitation, which is confusing. See attached screenshot, I find the result not pretty and not easy to read.
Does someone have a way to improve this?
Thank you,
Romain
Visualizza commento · Data ultimo post: 23 lug 2021 · Romain
0
Follower
2
Voti
0
Commenti