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Jan Stoltzenberg

Data ingresso 15 apr 2021

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Ultima attività 22 ott 2021

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Ultima attività di Jan Stoltzenberg

Jan Stoltzenberg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

Visualizza commento · Data ultimo post: 23 dic 2019 · Jan Stoltzenberg

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Jan Stoltzenberg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Au Finh Saechao, unfortunately this is still out of limits for us. As it is not made by Zendesk, its a third party add-on.

We operate in a heavily regulated area, even being allowed to use Zendesk was a breakthrough in the company. Keeping it in use already places a lot of on-going security, compliance and other work on us.

So the functionality must come from Zendesk or from an app made by them.

Visualizza commento · Data ultimo post: 30 ott 2019 · Jan Stoltzenberg

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Jan Stoltzenberg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

An app could be great, but for security and policy reasons we can install and use only those made my Zendesk themselves.

An alternative I have used, is to be logged in to the mobile version. The mobile app then makes alert sounds on received new tickets/updates.

Visualizza commento · Data ultimo post: 07 dic 2018 · Jan Stoltzenberg

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Jan Stoltzenberg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Did this request get anywhere? 

Visualizza commento · Data ultimo post: 29 ago 2018 · Jan Stoltzenberg

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