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Shahd Salama
Data ingresso 15 apr 2021
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Ultima attività 27 ott 2021
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Shahd Salama ha commentato,
Dear Bertt,
Thanks for your reply.
I don't think I have received any emails.
Would you please send me the ticket url here?
Visualizza commento · Data ultimo post: 15 mar 2019 · Shahd Salama
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Shahd Salama ha creato un post,
Hello there,
We have a problem which we need to find a solution to.
Our support team consists of many persons.
Sometimes, when we receive a ticket from a client, two of our support agents instantly reply.
We want to avoid that.
We know that when someone in on a ticket and another agent is opening the same ticket we have his icon up, but that does not work sometimes.
Especially if an agent is viewing or editing a ticket from the mobile application
Data ultimo post: 01 mar 2019 · Shahd Salama
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