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Arporn Hutasuwan
Data ingresso 15 apr 2021
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Ultima attività 28 feb 2024
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Arporn Hutasuwan ha commentato,
+1 please, a lot of my agent mistakenly suspended end user and we have to retrieve all the suspended tickets
Visualizza commento · Data ultimo post: 28 feb 2024 · Arporn Hutasuwan
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Arporn Hutasuwan ha commentato,
I was trying to create a workaround you suggested.
Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd.
But mine does not show the "Email" type only the "Slack Integration End Point".
Please help.
Visualizza commento · Data ultimo post: 03 ott 2019 · Arporn Hutasuwan
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Arporn Hutasuwan ha commentato,
+1 please
Visualizza commento · Data ultimo post: 15 ago 2019 · Arporn Hutasuwan
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Arporn Hutasuwan ha commentato,
+1 for me too, we use on hold a lot as we need confirmation from the third party and its something we cannot control. So would be really great if we can have the SLAs stop counting during on-hold status.
Visualizza commento · Data ultimo post: 13 ago 2019 · Arporn Hutasuwan
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