Melanie Halse

We definitely need this also!  Not being able to search through a large number of document references means that we cannot use a dropdown field at all, and instead leave the field as free-text, which can lead to errors and misunderstandings.  Please do implement this improvement as soon as possible! 

Just wanted to add my voice to this thread - the fact that light agents cannot submit tickets via the Help Centre is a real bugbear for us too, for much the same reason as others here - our instance of Zendesk is used internally only.  Therefore, our Light Agents who are subject matter experts in one area, are also customers when it comes to other subjects.  Zendesk as a whole is really great, and the array of features and options is fantastic, and has improved so many processes for us, but this seemingly simply functionality that is missing, is a bit of a blot on an otherwise great product.