James

After following Melissa's post i've managed to get it working. Thanks a lot!

The JSON body that Ash posted originally worked fine for me. 

Hi Ash,

It says it has triggered, however the tags are not being added to the tickets. 

The JSON script in the Trigger settings should add the following tags, correct? 

"attachments_yes"

"attachments_no"

Perhaps the issue is with the target extension:

• Basic Authentication - should this be enabled or disabled? 
• There are also 3 other options prior to submitting: Test Target, Update Target, Delete Target - which should we select? 

Thanks Ash, the trigger doesn't seem to be working still :(. 

Please can you confirm all the 'Conditions' and 'Actions' you are setting for the trigger? 

Cheers

Hi, thanks for the advice!

However I am receiving a parse error on line 2: 

Expecting 'STRING', '}', got 'undefined'

 

Any ideas how to fix this? Thanks!