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Hussain Mithaiwala

Data ingresso 16 apr 2021

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Ultima attività 07 dic 2021

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Ultima attività di Hussain Mithaiwala

Hussain Mithaiwala ha commentato,

CommentoTicket customization

Hi Kasper

Thank you for your reply.

I did try it the same way you have written, however didn't work.

I will try it again and will update if successful.

Regards

Hussain

Visualizza commento · Data ultimo post: 06 mag 2021 · Hussain Mithaiwala

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Hussain Mithaiwala ha commentato,

CommentoTicket customization

Hello!

This feature is really good. 

Firstly, can this be used if there is only 1 form? meaning I don't need to put in the ticket form ID.

hc/en-us/requests/new?tf_1260812645989=

I just want to get an idea on the dropdown values, it says to use option and value

If I have a dropdown with 2 values
VALUE = ABC, TAG = ABC_TEST

VALUE = XYZ, TAG = XYZ_TEST

What would the url be for such a case using the one I pasted above.

Appreciate your help.

Hussain

 

Visualizza commento · Data ultimo post: 06 mag 2021 · Hussain Mithaiwala

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Hussain Mithaiwala ha commentato,

CommentoTicket management

Hello All

Is it me or is this article not in line with agent workspace. The options mentioned here are different that what is shown to me in my account.

Visualizza commento · Data ultimo post: 10 mar 2021 · Hussain Mithaiwala

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