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Bobby Quezada

Data ingresso 15 apr 2021

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Ultima attività 23 ott 2021

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Bobby Quezada ha commentato,

CommentoAdditional ticket channels

Is there any settings that would prevent an agent to select forwarding calls and grey out the option to select call forwarding? Some of our members have seen the message not configured when their numbers are already configured in their profile.

Visualizza commento · Data ultimo post: 16 set 2021 · Bobby Quezada

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Bobby Quezada ha commentato,

CommentoBuilding reports

Hi, 

Can we report talk data based by custom organization fields. For example, were looking to be able to report on all callers with the organization field of "free", and view metrics like total talk time, and total calls. 

Visualizza commento · Data ultimo post: 22 feb 2021 · Bobby Quezada

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