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Denielle Booth
Data ingresso 16 apr 2021
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Ultima attività 27 ott 2021
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Denielle Booth ha creato un post,
Hi there,
We want to be able to enforce agents to fill our required ticket fields prior to merging. It's my understanding that it's currently not possible. This would be great in being able to report on duplicates and true ticket volume for each of our GTMs (currently distinguishable by a custom ticket field). Since we're unable to require that field to be filled prior to merging, we have a lot of tickets with a null value for that field and we're unable to see how many of those are from which GTM.
Data ultimo post: 27 ott 2021 · Denielle Booth
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Denielle Booth ha commentato,
How do we disable this? What if we don't want a follow-up ticket to be created?
Visualizza commento · Data ultimo post: 11 mar 2021 · Denielle Booth
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