Sabrina Kwok

Hello Felix,

I downloaded kBackup and want to use it for our Help Center (aka Knowledge Base) backup.

I entered Domain, email, and password as instructed. Just that it keeps saying the username and password are incorrect. Yet, I can use the same username and password to login to my Zendesk Guide and Support. BTW, my OS is Windows. 

Any ideas as to what could be the cause? 

P.S. The exe is dated 2018. Version 0.9.2.

Hello Lisa - how did it go? Any progress?

Thank you Katarzyna Karpinska. Yup - Signed up as well!

Not sure what to feel, but simply glad that the issue is being addressed. I hope it is not a diversion of the current thread/ topic and make us wait another 5 years....   It would be a tragedy if so   T_T

Brilliant!! :D
Thanks a bunch, Ifra!  

Hello Ifra!

I have some articles that are video-oriented, while some articles are more text-based.

Currently, ALL contents are using the article icon under the article list item. See below.

I know how to change the article icon. Simply change it from \f0f6 to another code like \f03d . However, this will affect all articles. This is not quite what I want. 

I want to have the option to choose between 2 types of content, i.e. video and text, when I started drafting the articles. Once I selected the article is a video-oriented content, it will auto-use and generate the icon (\f03d). On the other hand, when I choose text-based content, it will auto-use the icon (\f0f6).

I suppose it is restricted by the article-item class currently. I know I need to create more classes for different icons, and then in the hbs page refer to the specific class.
Just that I am no code writer/ editor, so I don't quite know how and what I should do.