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Sarah Pham
Data ingresso 16 apr 2021
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Ultima attività 22 ott 2021
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Ultima attività di Sarah Pham
Sarah Pham ha commentato,
Hi,
I would like to follow up on Scott Hartmans third question as well please:
3.) Average duration- Does this include IVR & wait time? Or only the time the customer is actually speaking with an agent?
Thanks!
Visualizza commento · Data ultimo post: 24 feb 2021 · Sarah Pham
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Sarah Pham ha commentato,
Hi I would be interested in that update too.
Thanks,
Visualizza commento · Data ultimo post: 23 feb 2021 · Sarah Pham
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Sarah Pham ha commentato,
Thanks Taylor, i have created the query as per above without knowing the time tracking app is required. It still gives me output, are you able to advise what data I am looking at?
Visualizza commento · Data ultimo post: 15 feb 2021 · Sarah Pham
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Sarah Pham ha commentato,
Hi, if i dont have the time tracker app and still use this recipe what exactly will the report show?
Visualizza commento · Data ultimo post: 11 feb 2021 · Sarah Pham
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