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Michael Eddleman
Data ingresso 16 apr 2021
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Ultima attività 22 ott 2021
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Michael Eddleman ha creato un post,
Hello,
I would like to create a report that breaks down the backlog of tickets by the age of the ticket.
Example:
- Tickets are 3 days or less old
- Tickets are 4 -10 days old
- Tickets are 11 - 30 days old
- Tickets are are greater than 30 days old
What I am wanting to do is monitor the backlog based on the above time frames to see what % of tickets are backlogged based on our monthly ticket volume. This will be done on agent level as well as a group.
I am not sure how to do this in the Calculations. I am very new to reporting.
Thank you
Data ultimo post: 27 set 2021 · Michael Eddleman
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Michael Eddleman ha commentato,
Agreed +1
Visualizza commento · Data ultimo post: 07 lug 2020 · Michael Eddleman
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