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Aya

Data ingresso 16 apr 2021

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Ultima attività 05 apr 2024

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Aya ha creato un post,

Post Feedback - Ticketing system (Support)

We have customers who do not have email address but phone only and every time we add a new user and open this pop up, we have to create a user without email address first, then add the phone number in the profile page - so it is a 2-step process. 

If we have a choice to enter either email or phone, or both, in the first pop up, that would be very helpful.

Data ultima modifica: 05 apr 2024 · Aya

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Aya ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 here! We want to change the color and font of the signatures which is not possible with Markdown unless there is a way to do so...

Visualizza commento · Data ultimo post: 27 feb 2023 · Aya

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Commentoカスタマーポータル

We have a multi-language instance. How can we edit the text for all languages by updating the code? Is it even possible?

Visualizza commento · Data ultimo post: 15 feb 2023 · Aya

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Aya ha commentato,

CommentoWorking with articles in the knowledge base

Hi!

Is there a way to edit or delete the tags that are added by mistake? Since they are end-user facing, I want to make it look nicer - for example, there is a tag "zendesk" but want to change it to "Zendesk".

Thanks!

Visualizza commento · Data ultimo post: 11 nov 2022 · Aya

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Aya ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

+1 here too! 

Visualizza commento · Data ultimo post: 13 lug 2022 · Aya

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Aya ha creato un post,

Post Feedback - Sales CRM (Sell)

When our agents add a new deal, we want them to select a PERSON in Primary Contact field, not COMPANY. But the current New Deal page only has Primary Contact page and both company and person available as an option so it is confusing for our agents.

It would be very helpful if we could have a Company field in a Add Deal popup form, then select the primary contact person within that company for a particular deal.

Data ultimo post: 06 lug 2022 · Aya

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Aya ha commentato,

CommentoUsing AI agents for messaging

Totally agree on with what Anton M. explained above. The current flow is very strange. Hope this gets improved very soon!

Visualizza commento · Data ultimo post: 30 mag 2022 · Aya

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Aya ha creato un post,

Post Feedback - Mobile Apps

When the workspace is enabled, Chat tickets cannot be updated using the Support mobile app. It would be very very helpful if we could reply to those tickets (e.g. via WhatsApp channel) via mobile app.

Data ultimo post: 25 giu 2021 · Aya

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Aya ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 please! we want the widget to be as simple as possible but some more additional fields shown in the form.

Visualizza commento · Data ultimo post: 08 feb 2021 · Aya

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Aya ha commentato,

Commento nella community Feedback - Voice (Talk)

+1 here too! We really need a feature that can remove both agent and account signatures from texts.

Visualizza commento · Data ultimo post: 16 ott 2020 · Aya

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