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Kris Parker

Data ingresso 17 apr 2021

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Ultima attività 26 ott 2021

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Kris Parker ha commentato,

CommentoReporting for Talk

Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause. 

Visualizza commento · Data ultimo post: 07 gen 2021 · Kris Parker

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Kris Parker ha commentato,

Commento nella community Feedback - Community Forums (Gather)

It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team. 

From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration. 

Visualizza commento · Data ultimo post: 27 feb 2020 · Kris Parker

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