arjay cortez

I agree, the need to integrate Youtube channel is a necessity as companies are now creating their YT channels for product marketing. It would be helpful if comments from Youtube channel would flow in Zendesk as tickets so agents can respond to it.

The U-ticket however, is not working on my end as well.

It defeats the purpose of having Zendesk where you are able to integrate Google Play store reviews but not App store. We have to manually address the App store reviews. It's taxing. 

On a side note, it was surprising that we have to wait for this thread to garner more audience before a matter with utmost importance such as this gets escalated.