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Simon Woodside

Data ingresso 16 apr 2021

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Ultima attività 24 giu 2022

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Simon Woodside ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I'm starting a betting pool: reasons why Zendesk hasn't implemented deep links yet:

2/1 — too busy implementing custom features for megacustomers

6/1 — engineering haven't heard of HTML id tags

7/1 — prioritized, then lost in the backlog

12/1 — being held back by a senior engineer who doesn't like permalinks

20/1 — success hasn't told engineering the feature was requested

100/1 — some completely reasonable reason

Visualizza commento · Data ultimo post: 24 giu 2022 · Simon Woodside

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Simon Woodside ha commentato,

Commento nella community Discussion - Tips and best practices from the community

But Side Conversation Tickets aren't for communicating with customers are they? They are for internal communication.

Visualizza commento · Data ultimo post: 23 mar 2021 · Simon Woodside

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Simon Woodside ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Help Scout has this feature and I really miss it after having migrated.

Visualizza commento · Data ultimo post: 25 gen 2021 · Simon Woodside

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