levati.luca's Avatar

levati.luca

Data ingresso 16 apr 2021

·

Ultima attività 27 ott 2021

Seguiti

0

Follower

0

Attività totali

3

Voti

0

Abbonamenti

2

PANORAMICA ATTIVITÀ

Ultima attività di levati.luca

levati.luca ha commentato,

CommentoManaging your email

I am also in "over 20"  situation.... It's very difficult for us, we have a lot o f suspended ticket, most of all caused by light agents/internal notes

Imagine a light agent receiving in the evening a lot of internal notes, he start to work the next morning, sequentially answering to all mail from zendesk, passing the 20 mail limit in very short time.

This is a big problem for us, we have several light agents working in this way

 

Please help to find a solution or workaorund

 

Thanks

 

Visualizza commento · Data ultimo post: 19 gen 2021 · levati.luca

0

Follower

1

Voto

0

Commenti