Josef Hörandtner

It's super confusing for me as a (technical) end-user to not have Markdown available.

It usually goes like this:
I open a ticket, where I need to include a code snippet. Since Markdown support is ubiquitous these days, I wrap my code in a Markdown code block without giving it a second thought.
After submit, I realize that the formatting is not picked up. Sucks.

The support agent responds with another code snippet, but now perfectly formatted. WTH?

I've asked myself probably a hundred times what I'm doing wrong over the last years before I ended up on this page here...

(Side note: Support teams using Zendesk are not always aware that this is not available to end-users, adding to the confusion)