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Ahmed Esmat
Data ingresso 16 apr 2021
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Ultima attività 07 nov 2022
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Ultima attività di Ahmed Esmat
Ahmed Esmat ha commentato,
Hello,
We are the post trigger for status updates and it is working fine when the Jira issue is linked to a single Zendesk Ticket. However, when we link multiple Zendesk tickets, none of them gets updated when the Jira is updated. Is there a solution or a workaround to this?
Regards,
Ahmed
Visualizza commento · Data ultimo post: 07 nov 2022 · Ahmed Esmat
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Ahmed Esmat ha creato un post,
lookup relationship fields is a great feature, but not fully integrated in workflows (macros, triggers, and automations). I have done some testing and found out If it is of user type:
- Cannot be used in views to filter on “(current user)”
- Cannot be used in trigger actions to send emails
- Cannot be sent an email in automations
Hope this is considered as an immediate requirement!
Data ultimo post: 06 ott 2022 · Ahmed Esmat
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Ahmed Esmat ha commentato,
That is what I am looking for. But I have done some testing and found out If it is of user type:
- Cannot be used in views to filter on “(current user)”
- Cannot be used in trigger actions to send emails
- Cannot be sent an email in automations
So, that is not a complete solution/feature!
Is there any solution to this?
Visualizza commento · Data ultima modifica: 09 ott 2022 · Ahmed Esmat
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Ahmed Esmat ha creato un post,
It is required to extract the integration log messages along with the details for analysis and reporting. This is expected to be done through both the UI and API calls.
They can only be browsed here:
https://.zendesk.com/admin/apps-integrations/integrations/logs
Data ultimo post: 02 set 2022 · Ahmed Esmat
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Ahmed Esmat ha commentato,
"In a upcoming release, this will change so that views will use the schedule that is applied to the ticket."
What is the ETA?
Visualizza commento · Data ultimo post: 10 giu 2022 · Ahmed Esmat
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Ahmed Esmat ha commentato,
The ability to edit closed tickets is extremely needed to be able to alter ticket fields values and tags. Use cases include modifying custom field values when they change, and correcting wrong values. Another use case is switching a custom ticket field type from free text to a drop-down field.
Visualizza commento · Data ultimo post: 29 mar 2022 · Ahmed Esmat
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Ahmed Esmat ha commentato,
The ability to edit closed tickets is extremely needed to be able to alter ticket fields values and tags. Use cases include modifying custom field values when they change, and correcting wrong values. Another use case is switching a custom ticket field type from free text to a drop-down field.
Visualizza commento · Data ultimo post: 29 mar 2022 · Ahmed Esmat
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Ahmed Esmat ha commentato,
Adding a ticket tag that starts with "jira_" also adds a label to the linked Jira issues. But how can it be removed from Jiras when removing it from the ticket?
Visualizza commento · Data ultimo post: 23 mar 2022 · Ahmed Esmat
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Ahmed Esmat ha creato un post,
We need a custom ticket field that lists the agent groups and names similar to the Assignee field. This would help if consultancy is needed from L3 or Dev teams without re-assigning the tickets. This is different from Follower since it may contain many other internal users and cannot filter on a single value.
Data ultimo post: 02 nov 2021 · Ahmed Esmat
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Ahmed Esmat ha commentato,
Strongly need to build triggers around light agents actions.
Visualizza commento · Data ultimo post: 26 ott 2021 · Ahmed Esmat
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