Merav Bitton

Hello Tipene Hughes

Thanks for the response above. I was just looking into something similar, and I had a question.

I would like to use my own og:image image for sharing a Guide article link in social media, email or MS Teams, etc.

The suggestion you provided above using dynamic content applies to the og:image for a shared link as well? or just to image content within pages?

Currently, the og:image is using our logo image as the default.

I think my issue is more related to this community post, which has been closed for comments: Is there a way to customize image that appears when a Guide ink is shared to social media?

Do you know if any headway has been made regarding this requirement?

Thank you

Merav

@Heather

Sure, go to our help center https://support.pepperi.com and you can try it out.

(I have one small issue that I must have the "open a ticket" page in Hebrew, however I do not want to offer google translation of the articles to Hebrew, so I didn't add Hebrew to the google translate options, but I did add it in the built in Zendesk language menu all the way on the right. If I didn't need that support ticket page in Hebrew I would completely remove that built in Zendesk language menu option). Let me know what you think.

thanks

Hi @Heather

I have been using the Google translate widget to enable users to translate content.

https://support.zendesk.com/hc/en-us/community/posts/115009369268-Insert-Google-Translate-widget-to-your-Helpcenter

I know it has its downsides, such as not translating in context, but for our level of demand for content in languages, this works.

hi Jessie,

I wanted to let you know that I opened a support ticket about this issue, since it's become more critical.

Thank you

Merav

Thank you Jessie.

Hello,

I have a custom theme and I am trying to implement this code in my document head.

I paste in the code and then hit Preview and I don't see any change.

My document head looks has only this:

Could someone please assist me ?

Thank you

Merav

Hi Wes,

I am in charge of content on our Help center and I don't know CSS. I want our help center to look better in a few basic ways, not talking major graphic overhaul, but icons in the section names, a frame around the search resutls, a few more little things to highlight the important stuff .

Is this something that you do as a service? How does it work?

Thank you

Merav

Hello, 

since the last post here we have started using our Community more and more and I was wondering if there is any progress on this? Will we be able to add another status to a post in addition to the standard Planned/Not Planned,Answered/Completed.

Thank you

Merav

* I am referring to an official answer from our team, not from a customer.

On the same topic, I would like to be able to see a list of all posts that have not been Answered, or have not been tagged with Planned/Not Planned/Completed.

This way I can easily see the list of posts that may have been overlooked and not responded to.

Can you please add to the list of filters "Untagged" or "Unanswered" or something like that?

Thanks