Libby Mimnagh

I have been given a solution by Zendesk Support to revert back to old-style Zendesk Chat. It's not a great solution, but it does work and the alarm does stop (thankfully). You cannot change your alerts/sounds settings using the new Agent Workspace, which is a real oversight.

I am using Agent Workspace and we have an issue with this siren going off constantly. According to an agent I just spoke to on live chat from Support, this siren goes off by default and cannot be turned off when using the Agent Workspace. This is really poor. It's causing us significant issues when Agents are not logged into Chat - the siren goes off constantly. This needs to be changed so that Admins can amend the sound settings for all Agents.

Libby