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James Dorney
Data ingresso 16 apr 2021
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Ultima attività 25 ago 2023
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James Dorney ha commentato,
I assume there is no change to this functionality?
Like Morgan above, we are using the help centre as an internal knowledgebase only. The Knowledge Capture app is being hooked into the KB to display relevant articles to Agents, in addition to allow for new articles to be created from tickets.
There is currently no desire to expose the help centre to end-users. This may change in future once the knowledgebase expands to a point it is fit for customer use but this is potentially 12+ months away.
This seems like a basic piece of functionality that is missing and should be added.
Visualizza commento · Data ultimo post: 10 feb 2021 · James Dorney
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James Dorney ha commentato,
Another vote for this functionality. Any update or ETA?
Visualizza commento · Data ultimo post: 07 gen 2021 · James Dorney
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