Isaac Carlisle

I too would like to be able to use this. My company uses a Zendesk as the main support line but the majority of my users email me directly instead of the support line regardless of what I request they do. It would be nice to have this feature so we can set a trigger that will allow me to set a CC on the email that auto assigns my tickets to me instead of dumping them in the queue. Otherwise, it is a pain for me to make sure I get all of my emails and I don't want them going to someone elses ticket count as it is part of our metrics system.