Aaron Henderson

Definitely hoping for this functionality. SLAs based on agent is something we really need to be able to find. Thanks!

Hi there,

Is it possible to use this formula to view ticket update week, by start of week? And for it to display based on individual updates and not the latest update? I used the below formula and am seeing some odd returns:

DATE_FORMAT(START_OF_WEEK_MONDAY([Ticket updated - Date]),"YYYY-MM-dd")

I noticed some odd returns and the numbers not line up when I simply used "Update - Week of year". I added Ticket Update attributes on one card to see what would return. When I did that it returned the report below.

I did not expect to see multiple weeks of "Update - Week of year" within each "Ticket Updated Week by Start of Week". I drilled in to spot check some tickets and found that my created attribute was displaying the last time the ticket was updated, whether it was by the updater I am filtering for or not. The "Update - Date" and "Update - Week of Year" however correctly show the date/week the ticket was updated by the updaters.

Is this expected? Is there a way to display ticket update week by start of week instead of just week number? And it show based on individual updates and not the latest update?

Thanks,

Aaron