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Christos Nitsas's Avatar

Christos Nitsas

Data ingresso 17 apr 2021

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Ultima attività 12 gen 2024

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CommentoTicket basics

Hi everyone!

We got a weird case where the "Redact" option in Zendesk Agent Workspace doesn't help... :-( The attachment we want to redact appears in the quoted text of an incoming email, i.e. in the part which is hidden inside "...".

When we click the "Redact" option on that message, it only shows us the regular text of the message without the quoted text (and attachment), so we can't redact anything from there.

Is there something we can do?

Visualizza commento · Data ultimo post: 31 ago 2021 · Christos Nitsas

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