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Nicholas Whitaker
Data ingresso 16 apr 2021
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Ultima attività 08 dic 2021
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Ultima attività di Nicholas Whitaker
Nicholas Whitaker ha commentato,
Is it otherwise possible to get the live talk dashboard data to port through to tableau? The lack of access to this data is a major pain point for us.
Visualizza commento · Data ultimo post: 01 giu 2021 · Nicholas Whitaker
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Nicholas Whitaker ha commentato,
Completely agree with this one, especially that it is call center basic 101.
Please add the following two talk metrics to Explore: Total online time and Time available.
Our aim is to be able to calculate (Available Time + Talk Time + Wrap-up Time) /Scheduled Available Time= %
Visualizza commento · Data ultimo post: 17 mag 2021 · Nicholas Whitaker
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Nicholas Whitaker ha commentato,
This would be greatly helpful, especially when reporting ticket categories which are deeply nested.
Visualizza commento · Data ultimo post: 17 mag 2021 · Nicholas Whitaker
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