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Karen Yeo's Avatar

Karen Yeo

Data ingresso 16 apr 2021

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Ultima attività 01 set 2022

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Karen Yeo ha commentato,

CommentoMultiple language support

Hello, I have requested the addition of these languages to be added as options in Guide: 

  • English (Kenya)
  • English (Ghana)
  • English (Rwanda)
  • Swahili (Rwanda)

I cannot simply use English (US), English (UK) or English (World) as they do not reflect the markets. Also, our content for each market is different. The reply I received from your Support team is as such: "we were able to determine that currently, what we only support are the languages listed under Help Center - Main languages, Additional help center languages, and Crowdsourced help center languages. That being said, the languages you are requesting to be added to your Help Center may not be possible at the moment." 

Frankly the response does not make sense. If we can offer English options for the Americas, European, Asian countries, I don't understand why there are none for the African countries except for one, i.e. South Africa. Additionally, there's not going to be much difference in English (Kenya) vs English (South Africa) or even English (Malaysia). 

Can you please help look into this request as this is hindering our work? Thank you. 

Visualizza commento · Data ultima modifica: 13 mag 2022 · Karen Yeo

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Karen Yeo ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Adding my vote here. Some of our users are older folks and not always the tech savviest so adding these hyperlinks in the ticket form would be extremely helpful for them - versus making their lives more difficult trying to search for information. Hope you can consider this request and let us know since your last update was some 2 years ago. Thank you. 

Visualizza commento · Data ultimo post: 13 ott 2020 · Karen Yeo

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