Andrew Long

Hey Amie, thanks for getting back to me so quickly! This wasn't my original request but I love it regardless ;)

We have plenty of views already and we order views by different things (e.g., channels). We also triage from one big Support unassigned view which means a visual aid for our triagers would be invaluable. 

I know there's bazillions of competing feature requirements like any tech company but I'm glad to see there's some active engagement around these requests still. 

 

Hello!

Has there been any movement on this request?

View level row highlighting is the most visible and efficient method for triaging and tracking tickets at a glance. I also tried the Chrome extension which didn't work unfortunately. We also already display next SLA breach in our views.

Thanks.