Johny Einarsson

Adam

This is so infuriating.  We are a small business and was hoping to use custom pages in our HC to get around some of the limitations of the guide, namely being able to display custom content for our logged in users such as their purchase history of custom objects.  Unfortunately we have no need for 90% of the enterprise features and simply cannot warrant doubling the cost of our instance to move from Growth to Enterprise just to enable this.  Our only choice now would be to try and hack this with articles but its certainly not as nice...

I must agree. I endeavored to make a nice splash page for outages and system status but for doubling our monthly billing, no shot. Our company are legacy subs since 2012 and it's sad we can't have at least 1 or 2 measly custom pages for our patronage.

Hi Gab,

That's an intriguing idea but I've tried it now and the SQL query is being strangled because it's over 50 000 rows.

Hi,

I'm trying to figure out how to make reports (such as % satisfaction, good and bad satisfaction per agent) based on the last 100 rated tickets. I just cannot figure it out. I've tried making top/bottom attributes, metrics based on those attributes, all kinds of stuff. I'd think it would be a stock thing to filter based on the last x amount of ticket IDs but I guess not. Please advise before my head explodes.

I concur with above wishes for Guide metric integration into Explore.