Φάνης Τ.

Hello,

it would be a good addition to automatically switch statuses to a talk user when he/she's facing a technical issue.  A good approach would be to automatically switch to offline status an agent which has missed 2 or 3 consecutive calls.  After the status switch, a pop-up notifying the agent about this action would be ideal.

Thanks

Hello,

Also something else i would like to add here is that, in Agent Workspace we don't have the option to separate paragraphs between the sentences, so when we are replying with a long shortcut the customer sees a long paragraph united.

Is this something is going to be fixed in AW?

thanks

Hello all,

Zendesk tickets format sometimes tend to get messy - by that I mean that on a continued conversation with an end-user via e-mails, all the previous messages are added up to the player's reply, making one ticket more time-consuming to read as you will have to scroll more and more. This is not a whim, but a suggestion to streamline the resolution time,

Any thought on that?

ty

Hello,

really nice workaround, any thoughts of how to export the Agents instead of all Users in a list?

ty