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Rich Herbert

Data ingresso 15 apr 2021

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Ultima attività 27 feb 2025

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Ultima attività di Rich Herbert

Rich Herbert ha commentato,

Commento nella community Q&A - Tickets and email

Hi Jacob the Moderator and Alan Peterson

Was there ever any resolution to this as I have the same exact use case and would love to be able to automate this. 

Subject - Onboarding Request ABC|123


{
   "ticket": {
       "custom_fields": [
           {
               "id": 19626217318541,
               "value": "{% assign parts = ticket.title | split: "|" %}"
           }
       ]
   }
}

Thanks!

Rich

Visualizza commento · Data ultima modifica: 26 feb 2025 · Rich Herbert

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Rich Herbert ha creato un post,

Post Q&A - Tickets and email

Hi there, 

 

I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created. 

The value will always be 8-digits and always be between two slashes, i.e.  “/12345678/”

For example, if the subject of the ticket is: 

"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.

 

Thanks!

 

Rich

Data ultima modifica: 12 feb 2025 · Rich Herbert

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Rich Herbert ha commentato,

Commento nella community Feedback - Voice (Talk)

Thanks Sean - Rich from Comcast tossing some support for this. It would be wonderful to have the ability to adjust this or disable it completely.  

Visualizza commento · Data ultimo post: 24 gen 2025 · Rich Herbert

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Rich Herbert ha commentato,

Commento nella community Feedback - Admin Center

Totally agree, this is absolutely needed for large scale webhook use. 

Visualizza commento · Data ultimo post: 07 dic 2024 · Rich Herbert

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Rich Herbert ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Adding support for this feature as well. It's confusing for end users. 

Visualizza commento · Data ultimo post: 25 nov 2024 · Rich Herbert

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Rich Herbert ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!

Visualizza commento · Data ultimo post: 28 feb 2024 · Rich Herbert

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Rich Herbert ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 here - we would really benefit from this feature!

Visualizza commento · Data ultimo post: 17 gen 2024 · Rich Herbert

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Rich Herbert ha commentato,

CommentoUsing Built by Zendesk apps

Hi Gabriel, 

We don't have any custom statuses enabled that I know of. 

Thanks!

Visualizza commento · Data ultimo post: 06 giu 2023 · Rich Herbert

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Rich Herbert ha commentato,

CommentoDeveloper updates

Hi there, 

Will this take effect in Zendesk Sandbox environments at the same time?

Thanks!

Rich

Visualizza commento · Data ultimo post: 05 giu 2023 · Rich Herbert

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Rich Herbert ha commentato,

CommentoUsing Built by Zendesk apps

Hi there - getting this error when I attempt to use the app. Just installed and entered the system field for status per the instructions. Any guidance?

Visualizza commento · Data ultimo post: 05 giu 2023 · Rich Herbert

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