Ricerche recenti


Nessuna ricerca recente

Mary Cheung's Avatar

Mary Cheung

Data ingresso 15 apr 2021

·

Ultima attività 22 ott 2021

Seguiti

0

Follower

0

Attività totali

1

Voti

0

Abbonamenti

0

PANORAMICA ATTIVITÀ

Ultima attività di Mary Cheung

Mary Cheung ha creato un post,

Post Feedback - Voice (Talk)

At this time, only real time reporting is available for Agent availability in the Talk Dashboard.  It would be store this data so that the agent Total Online Time and Time Available can be tracked. With the current functionality, it requires someone to log in at the end of day (not ideal when you have coast to coast support) to retrieve the day's metrics manually.

Unsure if this topic was posted, but wanted to follow up on this thread initiate 2 years ago - https://support.zendesk.com/hc/en-us/articles/115006250347-Can-I-report-on-agent-availability-in-Zendesk-Talk-

Data ultimo post: 28 nov 2018 · Mary Cheung

142

Follower

264

Voti

215

Commenti