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Ricardo Arango

Data ingresso 15 apr 2021

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Ultima attività 27 ott 2021

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Ricardo Arango ha commentato,

CommentoTicket customization

Is it possible to hide fields when another fields does not have a value set?

Example:
Field A is a dropdown. By default it does not have a value set. As it is not set, I want to hide other fields that depend on a value being set. I only want to display this field, if that first field has a value set.

Is that possible with this tool? If not, is there another tool that would allow this?

Visualizza commento · Data ultimo post: 05 mar 2021 · Ricardo Arango

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Ricardo Arango ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Our use case is that we use user tags to set ticket tags. We can update user tags any time via an external integration (Rest API). When a ticket is created the user tags are propagadated automatically to the ticket. But if the ticket already exists when the user tags change, there is no way to check for those changes in the user tags, in order to update the ticket tags. Currently we can do this also as part of the external intergration, but we believe being able to check user tags in an automation (or trigger) is a basic operation.

Visualizza commento · Data ultimo post: 20 nov 2018 · Ricardo Arango

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Ricardo Arango ha creato un post,

Post Feedback - Ticketing system (Support)

It's currently not possible to check the user tags in a Trigger or Automation. Please add this basic functionality.

Data ultimo post: 19 nov 2018 · Ricardo Arango

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