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Cherry Min Wang

Data ingresso 15 apr 2021

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Ultima attività 16 ott 2021

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CommentoEnd users and organizations

I created an organization and set the access "Can view own tickets only" for it, but I set the access for the end users in this org as "Can view tickets from user's org". One of the user(end user 1) created some tickets and CC'd another user(end user 2), the end user 2 can only view those tickets in the tab "Requests I'm CC'd on" but not in the "Organization Requests" view.  I checked those ticket status, they are all in archived status. 

Does the tab "Organization Requests" only include unarchived tickets?

Visualizza commento · Data ultimo post: 01 set 2021 · Cherry Min Wang

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