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Steve Slaviero
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Steve Slaviero ha creato un post,
Hi Team,
Wondering if there is more coming in terms Bots (Answer Bot) or other cool integrations coming to MS Teams?
I did notice there was some EAP's for Slack. Answer bot would be pretty cool!
I know there is a Tab/Connector for Zendesk in the MS Team App Store.
Thanks,
Steve
Data ultimo post: 15 nov 2018 · Steve Slaviero
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Steve Slaviero ha commentato,
Hi Both,
Thanks for the very prompt replies!
Jim - OK, makes sense - I guess it's the add/remove of tags that stops it re-running. Correct?
Ryan - how would you setup an automation to send CSAT at a particular time, either morning or evening? And in a specific timezone too? They also wouldn't be able to re-open the case if it's been closed, it would open a new one wouldn't it?
Cheers,
Steve
Visualizza commento · Data ultimo post: 13 nov 2018 · Steve Slaviero
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Steve Slaviero ha commentato,
Hi Jim,
Just looking at automation part and comparing against the default CSAT rule when you turn it on.
The default rule has a condition for:
Ticket Hours since solved - (calendar) is - 24
Should your automation need this too? Because an automation is time based...
Cheers, Steve
Visualizza commento · Data ultimo post: 12 nov 2018 · Steve Slaviero
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