Katerina Benova

It seems zendesk changed the behavior of API "articles/search.json" and now returns wildcard search

Now I'm using article API with parameter label_names

https://developer.zendesk.com/rest_api/docs/help_center/articles

/api/v2/help_center/{locale}/articles.json?label_names=TM_family

@Charles, this is how I add list of all articles with a label "Project_family". For some reason I had to add the script directly to the article_page templatee (it didn't work when it was part of the script.js).

Here is a link to our pages: https://help.memsource.com/hc/en-us/articles/115003692212-Translation-Memories

 {{#if article.labels}}

 {{#each article.labels}} 

 {{#is identifier 'Project_family'}} 

Articles related to Project:

 class="related">

 id="Project">




 {{/is}} 

 {{/each}}

 {{/if}}

Thanks Nicole, that would be fantastic.

Hi @Wes, thanks for the API suggestion. I was able to make it work in a separate HTML file, but I'm struggling with displaying the results in the template.

In the HTML file I simply added

Could you give me a hint how to get it to Article template? The function in the script is working ok (I do get a response in the developer's console)

here is the HTML

  


  
Related Articles

  

  

I'd like to use one article in more than one group of articles - for example, several different products use the same setting and I don't want to have the same content multiple times (and updating it multiple times when needed).

But at the same time, I would like to display all articles for one product on one page. An article cannot have more than one section/category and I didn't find a way to tweak Related articles, so it seems the Labels are the only way.

My goal is to:

1. add 'Product1', 'Product2' labels to the "Settings" Article

2. add label 'Product1' to "Product1 into" article and label 'Product2' to "Product2 intro" article (etc)

3. When a user opens "Product1 into" there will be a list of all articles (clickable titles) with label 'Product1' (and vice versa for "Product2 intro")

4. If a user opens the "Settings" Article, there will be two lists for each label.

I tried Curlybars but I didn't get very far.