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Stuart Anderton
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Ultima attività di Stuart Anderton
Stuart Anderton ha commentato,
FYI, we have dropped Zendesk because of this and moved to an alternative,
Visualizza commento · Data ultimo post: 12 set 2018 · Stuart Anderton
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Stuart Anderton ha commentato,
Can I just add that we have got a long way into implementing Zendesk, but the lack of simultaneous ringing is a huge issue. It honestly never even occurred to me that that wouldn't be available. And not being able to change the ridiculously huge 30 seconds before it moves to the next agent is just as bad. Fortunately we have not yet spent a lot of money, but it looks like I will have to switch to an alternative.
Visualizza commento · Data ultimo post: 15 giu 2018 · Stuart Anderton
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Stuart Anderton ha creato un post,
Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interrupting their call.
Please allow audio alerts to be muted when a call is active.
Data ultimo post: 02 apr 2018 · Stuart Anderton
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