James Pitcher

+1 for this also - we need to highlight certain text in our responses, need a highlight option or option to change text colour / background colour

+ 1 here - Customers often add our team's DL email to cc (usually in an attempt to get a faster response 😊), so we want to remove this automatically on any ticket, otherwise the whole team keeps getting emailed updates.

+1

+1 on this, simply I would like the option on each field whether the customer can edit this field once the ticket has been logged, this will allow the customer to edit the subject, or raise/lower the priority.

+1 from me!

Hi Nicole,

There are plenty of other examples given in previous comments as to why this is required by so many of your customers, including my own previous post;

Can we have an update on this?  I'm looking at enabling our community and a big sticking point is not being able to upload file types other than images.  Our customers would like to share product related files, .log files etc.

Can we have an update on this?  I'm looking at enabling our community and a big sticking point is not being able to upload file types other than images.  Our customers would like to share product related files, .log files etc.

Wow a long running request this one with a lot of votes...   added mine too