Kavyashree S

Our company is hosted Zendesk using Onelogin and we have onboarded this tool for three departments , 

Where the other department agent  will be enduser for few departments . Since we are on Onelogin , agents cannot logout and submit the request as anonymus user . 

We are stuck and this is one of the basic features , there should be an option to login as enduser as well as agent . 

If remove the tool from Onelogin , User will have to login all the time to use the tool , and while raising ticket they should enter the email address . 

Also when they login for first time they should set a Password for it . Which will be a lot of work .