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Andrea Saez

Data ingresso 15 apr 2021

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Ultima attività 01 nov 2021

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Ultima attività di Andrea Saez

Andrea Saez ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Hi Raquel,

I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. 

Hope that helps!

Visualizza commento · Data ultimo post: 06 giu 2017 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)

Visualizza commento · Data ultimo post: 05 set 2016 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella community Discussion - Tips and best practices from the community

*pops in*

 

NEAT!

 

*pops out*

Visualizza commento · Data ultimo post: 05 set 2016 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella community Discussion - Tips and best practices from the community

+1

Visualizza commento · Data ultimo post: 08 mag 2016 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella communityDiscussion - Zendesk on Suite best practices

We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love the widget follows them around and they can just ask help whenever without having to look for a 'Contact us' link.

Visualizza commento · Data ultimo post: 24 set 2015 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Heather,

There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certain group/agent - and then set all appropriate trigger and tags thereof.

For example,

We have a trigger set for feedback, which goes to a particular group, sets it as 'New' and places it on a view. That way they're all placed independently from regular support tickets.

Visualizza commento · Data ultimo post: 27 ago 2015 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella community Discussion - Tips and best practices from the community

That's great, thanks Carlos! I'll add it to the original post above. 

Sorry I wasn't around to answer your question yesterday, I'm in the UK !

Visualizza commento · Data ultimo post: 27 ago 2015 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Hi Joeg,

You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of people decided to whip up together on the side.

Visualizza commento · Data ultimo post: 23 lug 2015 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Hey Roumen,

That is part of the standard template they're using. You should be able to locate it with 

and adding the correct color background to it

Visualizza commento · Data ultimo post: 24 giu 2015 · Andrea Saez

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Andrea Saez ha commentato,

Commento nella communityDiscussion - Zendesk on Suite best practices

Great stuff! We also do a bump-bump-solve here :)

Visualizza commento · Data ultimo post: 27 mag 2015 · Andrea Saez

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