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Jim Saunders

Data ingresso 15 apr 2021

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Ultima attività 22 ott 2021

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Jim Saunders ha commentato,

Commento nella community Feedback - Ticketing system (Support)

It can be embarrassing, when reviewing a customer's history, to miss a large chunk of their tickets, simply because a duplicate organization may have been set up using a short name, or former name, etc.

Visualizza commento · Data ultimo post: 09 gen 2018 · Jim Saunders

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Jim Saunders ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Now that you've opened that issue, Heather: What is going on with the ability to "UN-Merge" tickets?

Visualizza commento · Data ultimo post: 09 ott 2017 · Jim Saunders

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Jim Saunders ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I was surprised when I searched for instructions on how to merge the tickets of two organizations that I found this thread, rather than instructions.
In my case (I don't know how) I have the same organization in Zendesk twice.

And, of course, they are very active clients and tickets are randomly spread across the two orgs.

This is making life kind of difficult.
Our local Zendesk "guru" is out of the office this week.

Hopefully he can figure a work-around of some sort.
Thanks,
Jim

Visualizza commento · Data ultimo post: 17 apr 2017 · Jim Saunders

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