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Fernando Borcel
Data ingresso 16 apr 2021
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Ultima attività 27 ott 2021
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Fernando Borcel ha commentato,
+1!!
Bump! This is a much needed feature. We measure SLA as a function of percentile (80% of cases solved in < XX hours).
Visualizza commento · Data ultimo post: 05 feb 2020 · Fernando Borcel
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Fernando Borcel ha commentato,
Thank you! Please close this request. Have a good day!
Visualizza commento · Data ultimo post: 28 gen 2019 · Fernando Borcel
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Fernando Borcel ha commentato,
Hi! I would like to create an automation to contact the requester after 8 business hours when they answer with bad or bad with comment to the survey. The closest condition I could find was "Hours since requester update", but I'm not sure replying to a survey will qualify as a requester update. What condition should be used in this case?
Visualizza commento · Data ultimo post: 28 gen 2019 · Fernando Borcel
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