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Diego Garcia

Data ingresso 16 apr 2021

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Ultima attività 05 lug 2023

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CommentoGlobal security and user access

Hi. Does this configuration apply to any of the login methods? I mean, if my agent is logged through SAML o JWT, this configuration applies to this login method as well?

Visualizza commento · Data ultimo post: 19 ott 2022 · Diego Garcia

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CommentoAtención al cliente de Zendesk

Para que son los botones a la derecha de un comentario?

Visualizza commento · Data ultimo post: 20 mag 2022 · Diego Garcia

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CommentoWorking with articles in the knowledge base

Hi Zendesk Team, 

According to SEO best practices, just one H1 header should appear on each page. (For article purposes that H1 should be the Article Title and that is assigned in the template article.hbs)

The editor toolbar allows anyone to put 1 and more H1 headers. There is a way to remove H1 from the headers options in the dropdown list?

Visualizza commento · Data ultimo post: 05 ott 2021 · Diego Garcia

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Commento nella community Feedback - Help Center (Guide)

Hy Everyone.

I had the same question, but I think I found the answer. 

There are two types of templates.

1. The templates that are used in the HC Knowledge Capture and that you create according to https://support.zendesk.com/hc/en-us/articles/115002374987-Creating-templates-for-the-Knowledge-Capture-app- Guide-Professional-and-Enterprise-

2. The theme templates, which unlike the previous ones, are edited through the theme code. https://support.zendesk.com/hc/en-us/articles/360001948367-Adding-multiple-article-section-and-category-templates-to-your-theme

The drop-down list when creating an article refers to the second, so it is not a content template. It is a template for editing the way an article is displayed in the help center.

At the moment, our solution will be to create articles with editing restrictions and ask the writers to duplicate them.

Visualizza commento · Data ultimo post: 12 feb 2021 · Diego Garcia

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