Ricerche recenti


Nessuna ricerca recente

Bell Chen's Avatar

Bell Chen

Data ingresso 16 apr 2021

·

Ultima attività 09 ago 2022

Seguiti

0

Follower

0

Attività totali

31

Voti

2

Abbonamenti

17

PANORAMICA ATTIVITÀ

Ultima attività di Bell Chen

Bell Chen ha commentato,

CommentoTicket customization

Hi Dane

But i found the "image" icon only available for sign-in end user but not for "anyone".

Is it expected behaviour?

Thanks.

 

Visualizza commento · Data ultimo post: 14 lug 2022 · Bell Chen

0

Follower

1

Voto

0

Commenti


Bell Chen ha commentato,

CommentoTicket customization

Hi Dane

My question is to make the ticket field can paste the Screenshot, not only fill the word, please check, thanks.

Visualizza commento · Data ultimo post: 13 lug 2022 · Bell Chen

0

Follower

0

Voti

0

Commenti


Bell Chen ha commentato,

CommentoTicket customization

Hi Brett

Please find the link and screen below for our form, thanks.

https://spscountrysupport.zendesk.com/hc/en-us

User is not able to pasting the screen under description ticket field.

Visualizza commento · Data ultimo post: 12 lug 2022 · Bell Chen

0

Follower

0

Voti

0

Commenti


Bell Chen ha commentato,

CommentoTicket customization

Hi Brett

We found another supplier who uses Zendesk and noticed on their form, they have an editor that allows for screenshot pasting like below.

It would benefit both the end user.

Could you help clarify how we can update for our form?

https://apseafreightapplicationsupport.zendesk.com/hc/en-us

Visualizza commento · Data ultimo post: 04 lug 2022 · Bell Chen

0

Follower

0

Voti

0

Commenti


Bell Chen ha commentato,

CommentoTicket customization

Hi Team

How can we make the enduser form edit the description content as the same below, thanks.

Visualizza commento · Data ultimo post: 01 lug 2022 · Bell Chen

0

Follower

0

Voti

0

Commenti


Bell Chen ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Yes to it.

Without auto refresh, our tickets SLA will breach suddenly and out of control.

Visualizza commento · Data ultimo post: 02 mar 2022 · Bell Chen

0

Follower

5

Voti

0

Commenti


Bell Chen ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Same issue also happen to us, when i manual click the refresh button.

error occur below

There was a problem retrieving additional information for tickets in this view.
 
Please clarify how to automate refresh the views and tickets.
 

Visualizza commento · Data ultimo post: 02 mar 2022 · Bell Chen

0

Follower

0

Voti

0

Commenti


Bell Chen ha commentato,

CommentoHow to fix access issues

Cannot sign on with end user due to the helpcenter is no longer exist anymore.

Please check how to fix and sign on sandbox?

 

Visualizza commento · Data ultimo post: 15 feb 2022 · Bell Chen

0

Follower

0

Voti

0

Commenti


Bell Chen ha commentato,

Commento nella community Q&A - Tickets and email

Does it mean we cannot auto fill the text ticket field by email channel?

i remember that we can fill it by some symbols, such as #

Visualizza commento · Data ultimo post: 15 dic 2021 · Bell Chen

0

Follower

0

Voti

0

Commenti


Bell Chen ha creato un post,

Post Q&A - Tickets and email

Can we use any tags/ key words to auto fill the ticket field of the ticket form when we using email channel?

Data ultimo post: 14 dic 2021 · Bell Chen

1

Follower

4

Voti

3

Commenti