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Carl West

Data ingresso 16 apr 2021

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Ultima attività 29 gen 2025

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CommentoAttachments and CCs

We have noticed that the CC's have stopped receiving updates recently.  We have not changed our triggers.

 

The use case we have most often is we want to get a ticket “out of the system” to another member of our organization who is not a Zendesk user.

 

For example, if a sales lead comes in through support, we CC our sales team when we reply to the ticket.  They are not longer receiving these.

 

What changed and what do we need to do to restore?

 

Thanks!

Visualizza commento · Data ultimo post: 29 gen 2025 · Carl West

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