Keith Hayward

Hey Niek,

Regarding the Parent/Child Tickets, the best way to exclude Child Tickets is to make sure each of them gets a Tag.  You could create a Custom Field to note it being a Child Ticket and then Filter by that Tag that gets attached to those Tickets.  Filtering Tags can get a bit complex and would require you to create this metric here:

https://support.zendesk.com/hc/en-us/articles/203664306-Insights-tag-reporting-Reporting-on-tickets-with-one-or-more-tags-Professional-and-Enterprise-#Filtering

Regarding your JSON coding question, I'd recommend placing that question over here and seeing what answer you get:

https://developer.zendesk.com/rest_api/docs/core/groups

Thanks!