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Sarah Eshelman

Data ingresso 16 apr 2021

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Ultima attività 22 ott 2021

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Ultima attività di Sarah Eshelman

Sarah Eshelman ha creato un post,

Post Q&A - Reporting and analytics
Zendesk Guide: Title in URL leads to inaccurate Google Analytics pageviews
I am trying to track pageviews on Google Analytics for knowledge base articles on Zendesk Guide. Each article has a unique number. However, the title of the page is sometimes appended to the URL, and GA tracks this as a separate page. If the title of the article changes, it generates a new URL. As we are following KCS methodology, it's not uncommon for titles to change.

For example, these would all be the same article, so I want to see a single pageviews count, but GA would show as 3 separate stats

/hc/en-us/articles/360039413394
/hc/en-us/articles/360039413394-How-To-Make-A-Sandwich
/hc/en-us/articles/360039413394-How-To-Make-A-Turkey-Sandwich

I want GA to roll up the articles matching on the unique number, and ignoring everything after that. How have other people dealt with this? How do you can an accurate list of the most popular articles?

Data ultimo post: 19 apr 2021 · Sarah Eshelman

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Sarah Eshelman ha creato un post,

Post Q&A - Reporting and analytics
Explore: Time to Resolution (Support data) for Linked article tickets (Guide data)

Is there a way to track the TTR only for tickets with a linked article? I want to measure if linking articles is driving down TTR over time.

It seems like it's not possible to create queries using both Support and Guide data? 

Data ultimo post: 12 apr 2021 · Sarah Eshelman

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