Mike West

I don't mind copying content to use in multiple categories, but I wish the duplicates wouldn't show up in the search results.  Whether the search is from the Help Center or Web Widget by a customer, or from the Answer Suggestion app in the Zendesk dashboard by an agent, articles posted in two categories show up twice in the search results.

It seems like a simple check box in the article edit section that would hide the article from search results would work for us.

 

I see that this feature isn't coming anytime soon, but I thought I'd throw my vote in anyway.  It could be very useful for all of the reasons already mentioned. I think we'll be duplicating some content in the meantime.